E-Sign Policy — Carsido

Introduction

This E-Sign Policy explains how Zoooom, Inc. d/b/a Carsido ("Carsido," "we," "us," or "our") uses electronic signatures and provides electronic communications. To the fullest extent permitted by law, Carsido accepts electronic signatures as legally binding and equivalent to handwritten signatures.

Legal Authority

This Policy is established pursuant to the Electronic Signatures in Global and National Commerce Act (E-SIGN Act) and the Uniform Electronic Transactions Act (UETA), which state that contracts and signatures "may not be denied legal effect, validity, or enforceability solely because an electronic signature or electronic record was used in its formation."

1. Definitions

Electronic Signature

Any electronic sound, symbol, or process attached to or logically associated with a record and executed or adopted by a person with the intent to sign the record.

Electronic Record

A record created, generated, sent, communicated, received, or stored by electronic means.

Communications

Any notice, disclosure, agreement, acknowledgment, form, consent, statement, policy, record, document, or other information we provide to you or that you provide to us.

2. Consent to Electronic Communications

Scope of Consent

By using Carsido's Services, you consent to:

• Receive all Communications electronically
• Use electronic signatures for agreements
• Conduct transactions electronically
• Store documents electronically

Types of Electronic Communications

Account Documents: account agreements, updates and changes, privacy policies, and terms of service.

Transaction Documents: purchase/sale agreements, title transfer documents, service records, receipts, and confirmations.

3. Methods of Delivery

Electronic Communications may be provided via email, text/SMS, in-app notification, the website portal, downloads, and cloud storage.

4. System Requirements

To access electronic Communications, you need:

Hardware Requirements

• Computer, smartphone, or tablet
• Internet connection
• Printer (for printing documents)

Software Requirements

• Current web browser (Chrome, Firefox, Safari, Edge)
• PDF reader (Adobe Acrobat or similar)
• Carsido mobile app (latest version)
• Email client
• SMS capability

Technical Requirements

• JavaScript enabled
• Cookies enabled
• 128-bit encryption support
• Active email account

5. Obtaining Paper Copies

Right to Paper Copies. You have the right to receive paper copies of any electronic Communication at any time.

How to Request

• Email: support@carsido.com
• Phone: 949-237-2933

Fees. We may charge a reasonable fee for paper copies unless prohibited by law. Current fee: $5 per document.

6. Withdrawing Consent

How to Withdraw

You may withdraw consent at any time by:

• Email: support@carsido.com
• Phone: 949-237-2933
• Account settings in the app

Consequences of Withdrawal. Withdrawing consent may result in limited access to certain Services, delayed transaction processing, requirement for paper documentation, and possible service termination. Withdrawal becomes effective after reasonable time for processing.

7. Updating Contact Information

Keep Information Current

You must promptly notify us of changes to your contact information to ensure you receive all important communications.

Information to Update

• Email address
• Phone number
• Mailing address

How to Update

• Account settings in app
• Customer service
• Email notification

Important Notice. Failure to maintain current information may result in missed important communications, service interruptions, or legal notices being deemed delivered.

8. Electronic Signature Methods

We may use various electronic signature methods including click-to-sign (buttons & checkboxes), typed name in text fields, digital signature via touch/stylus, biometric (facial/fingerprint), email confirmation, and SMS verification codes.

9. Legal Effect

Binding Nature. Electronic signatures and Communications are legally binding, enforceable in court, equivalent to paper documents, valid for all purposes, and admissible as evidence.

10. Document Retention

Your Responsibility

• Save/print important documents
• Maintain your own records
• Ensure continued access
• Back up critical documents

Our Retention

• Per legal requirements
• Based on business needs
• Regulatory compliance
• Minimum 7 years for transactions

11. Security Measures

We protect electronic Communications through end-to-end encryption, secure servers and databases, access controls and authentication, comprehensive audit trails, and regular security assessments.

12. Transaction Verification

For certain transactions, we may require multi-factor authentication, identity verification, security questions, email confirmations, SMS verification, and biometric checks.

13. Errors and Modifications

If you believe an electronic Communication contains errors, contact us immediately, provide specific details of the error, and we will investigate promptly and document any corrections.

14. Scope Limitations

This Policy Does Not Apply To: certain legal notices requiring paper delivery by law, documents specifically excluded by the E-SIGN Act, Communications you specifically request in paper format, and court orders and certain legal proceedings.

15. Agreement Confirmation

By Using Our Services, You Confirm that you can access and read this Policy, that you have the required hardware and software, that you consent to electronic Communications, that you can receive and access electronic records, and that you agree to use electronic signatures.

16. Questions and Support

E-Sign Support Team
Email: support@carsido.com
Phone: 949-237-2933
Hours: Monday–Friday, 9 AM – 6 PM PST

17. Accessibility

Accommodation Requests

We strive to make electronic Communications accessible to all users. For accommodation requests, please contact support@carsido.com.

Related policies: Terms of Service Privacy Policy TCPA Policy Cookies Policy