Sign in
Buy a Car
Check a Car
Run a free VIN reportDecode a VINLook up a license plateCompare carsPrice a repairFind a mechanic
Sell Your CarManage Your CarHow It Works
Learn
GuidesBlog
More from Carsido
For CustomersFor MechanicsFor LendersPartnersInvestorsNewsroomAboutContact

TCPA Policy — Carsido

Carsido is a Zoooom company. Carsido is the brand under which Zoooom, Inc. operates its marketplace, website and mobile apps. References to Carsido in this document are references to Zoooom, Inc.

Policy Statement

Zoooom, Inc. d/b/a Carsido ("Carsido") is committed to respecting your communication preferences and complying with all applicable federal and state laws regarding telephone and SMS contacts. This Telephone and SMS Contact Policy ("Policy") outlines our practices for contacting you via phone, SMS, and other communication methods.

Our Commitment

We comply with the Telephone Consumer Protection Act (TCPA), Telemarketing Sales Rule (TSR), state Do Not Call regulations, and all applicable communication laws.

1. Regulatory Compliance

This Policy is designed to comply with:

  • The Telephone Consumer Protection Act (TCPA) and related FCC regulations
  • The Telemarketing Sales Rule (TSR)
  • State and federal Do Not Call regulations
  • CAN-SPAM Act requirements
  • All applicable state laws regarding electronic communications

By providing your telephone number to Carsido, you expressly consent to receive:

Service Communications: transaction notifications, vehicle recall alerts, maintenance reminders, and account updates.

Marketing Communications: new features announcements, special offers, educational content, and surveys (if opted in).

Methods of Contact

We may contact you using:

  • Manual dialing
  • Automatic telephone dialing systems (ATDS)
  • Pre-recorded or artificial voice messages
  • SMS/text messages
  • MMS messages

Important Notice. Your consent allows us to contact you at any phone number you provide, including mobile numbers that may incur charges from your carrier.

3. Types of Communications

Transactional Messages

Non-marketing messages related to:

  • Account verification and security
  • Transaction confirmations
  • Service updates and maintenance
  • Safety recall notifications
  • Appointment confirmations

Marketing Messages

Promotional communications about:

  • New services and features
  • Special offers and promotions
  • Partner services
  • Educational content
  • Surveys and feedback requests

4. Do Not Call Policy

Your Right to Opt-Out. ALL Do Not Call requests will be honored. You may request to stop receiving calls at any time, even if you remain a customer.

Internal Do Not Call List

  • Requests processed within 10 business days
  • May take up to 14 days for complete removal
  • Requests remain active for at least 5 years
  • Applies to all phone numbers you provide

How to Request

  • By Phone: 949-237-2933
  • By Email: support@carsido.com
  • By Text: Text STOP to any SMS message
  • In App: Update preferences in account settings

5. Contact Hours

Permitted Contact Hours

We will only contact you between 8:00 AM and 9:00 PM (your local time). Outside these hours only for urgent matters or with your specific consent.

6. Message Frequency and Charges

Frequency

  • Transactional: As needed
  • Marketing: Max 4 per month
  • Alerts: Based on preferences

Charges

  • Message and data rates may apply
  • Carsido does not charge for messages
  • Check with your carrier for rates

7. Opt-Out Procedures

SMS/Text Messages

  • Reply STOP to opt-out completely
  • Reply HELP for assistance
  • Confirmation will be sent immediately

Phone Calls

  • Request removal during any call
  • Call customer service directly
  • Submit request online

Partial Opt-Out

  • Opt-out of marketing only
  • Keep transactional messages
  • Customize preferences in account

8. Information Updates

You agree to notify us promptly of:

  • Phone number changes
  • Disconnected numbers
  • Carrier changes
  • Contact preference updates

9. Monitoring and Recording

Call Recording Notice

Some calls may be recorded for quality assurance, training, verification, and legal compliance. You will be notified if a call is being recorded.

10. Business Relationships

Established Business Relationship (EBR)

An EBR exists when you create an account, complete a transaction, make an inquiry, or use our services.

Duration of EBR

  • 18 months from last transaction
  • 3 months from inquiry
  • Until you opt-out

11. National Do Not Call Registry

Federal Do Not Call Registry

We respect the National Do Not Call Registry. You can register your number by calling 1-888-382-1222 or by visiting www.donotcall.gov.

12. Compliance Procedures

Training

All personnel involved in customer contact receive TCPA training.

Auditing

Regular audits ensure compliance with this Policy.

Updates

This Policy is reviewed annually and updated as needed.

13. Complaints and Violations

Report Violations. If you believe you have been contacted in violation of this Policy, email support@carsido.com, call 949-237-2933, or write to Zoooom, Inc., Attn: TCPA Compliance. We will investigate all complaints promptly and take appropriate action.

14. No Emergency Services

Important Safety Notice. Our SMS services are NOT intended for emergency communications. For emergencies, call 911.

15. Changes to This Policy

We may update this Policy periodically. Material changes will be communicated through website updates, app notifications, and email notices.

Contact Information

TCPA Compliance Team
Email: support@carsido.com

Do Not Call Requests
Email: support@carsido.com
Phone: 949-237-2933

General Support
Email: support@carsido.com

Related policies: Terms of Service Privacy Policy E-Sign Policy Cookies Policy